Memorial Hospital Primary Care Receives National Recognition

Dr. Rachel Hamilton and Practice Manager Lucy Williams, part of the Primary Care Team to receive recognition. ~ Photo courtesy of Melody Nester


NORTH CONWAY, NH –   The Mount Washington Valley Rural Health Clinic – Primary Care at Memorial Hospital is pleased to announce it has been awarded level 3 recognition by the National Committee for Quality Assurance Patient-Centered Medical Home Program.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Mount Washington Valley Rural Health has the tools, systems and resources to provide its patients with the right care, at the right time.”

Memorial’s Chief Medical Officer Ray Rabideau, MD added, “We are proud of our primary care team and this national recognition they are receiving. Level 3 recognition for Patient-Centered Medical Home illustrates the degree of hard work and dedication our team has to provide the best possible care to our community.”

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

To earn recognition, which is valid for three years, Mount Washington Valley Rural Health – Primary Care demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

To find clinicians and their practices with NCQA PCMH Recognition, visit recognition.ncqa.org.  For more information about Memorial Hospital’s primary care team, visit them online at memorialhospitalnh.org/primarycare